Transforming A Regional Utilities Company From A Service Provider To Trusted Partner
Gas rates will increase by 0.57 percent, wastewater by 0.42 percent and water by 0.44 percent. “To be honest,” Bielarski said, “we needed to build up some of our cash reserves.” He said the extra money would help pay for higher employee salaries and power plant upgrades. AEI has solutions for municipal and investor-owned utilities, as well as commercial property owners interested in managing peak usage and energy rates in a variety of settings. C+R’s research team conducted in-depth qualitative interviews with a range of business decision makers to uncover deep consumer insights and assess their willingness to allow our client to become a trusted partner. The results have been a measurable increase in customer-to-follower ratio, a Facebook following that has over doubled in the last year alone, and an affinity for GRU through a well-defined value proposition that is bigger than simply utility services. The chilled water system consists of two 1,500-ton electrical centrifugal chillers and one 1,200-ton steam turbine centrifugal chiller.
Other Gainesville area power users are making changes to their facilities to reduce energy consumption and use the data from the Load Profiler to quantify their savings. For example, the Alachua County government is responsible for a multitude of buildings of varying ages, and the county managers are continually evaluating options for upgrading old facilities versus building new ones. Such is the case with a new chiller plant that replaces 78 distributed rooftop air conditioning units on the county’s 298,000 sq.
Customers often do not think too much about commodity service providers; such providers are often seen as replaceable and/or less-trusted. They are also a monopoly in the market, further substantiating the skepticism that the utilities can be over-priced. During Hurricane Irma’s recent visit to Gainesville, a time when the community is looking to GRU for answers to their electric and water needs, there was a measurable increase in social positivity. Throughsocial listening and tracking, and a dedication to serving the people of Gainesville, GRU successfully rode out the storm with the highest positivity ratio they have ever received on social media. The workhorse of this $45 million facility is a 4.3-megawatt , natural gas-fired, recuperated combustion turbine with guaranteed NOx emissions of 5 parts per million without after-treatment. This ultra-high-efficiency generator can run 24/7 and normally operates in parallel with one of two utility feeds, which come from separate substations in GRU’s network.
Mayor Lauren Poe promised city residents that their electric bills would decrease by 8% after the November 2017 purchase of the Gainesville Renewable Energy Center biomass plant. While this did happen for most of 2018, with average bills dropping from $132 to $121, prices began to tick back up last October. Gainesville Regional Utilities has the highest residential electricity bill for municipally-owned utilities in the state. CSL contends that the trial court erred in determining that JNRU’s rates were non-discriminatory and non-confiscatory pursuant to statute and reasonable under the common law. Eventually, JNRU prevailed, but litigation costs and other factors swelled the cost of the project. To date, JNRU has not completed the project and has added no new customers as a result of Phase I.
Social media acts as a touchpoint for customers to find out about events, keep up with their local community, and ask and receive help with GRU’s services. With the Point Washington project to be completed soon, Regional Utilities will have a state-of-the art treatment system with the performance and flexibility needed to keep pace with the service area‘s aggressive growth as a resort destination. Most important, Regional Utilities‘ OMNIFLO SBR systems will meet potential future nutrient removal limits of 5 ppm BOD, 5 ppm suspended solds, 3 ppm nitrogen, and 1 ppm phosphorus.
It further contends that JNRU’s rates violate this common law right. However, the Foltz court discussed the duty of such entities to provide non-discriminatory pricing, that is, to avoid selecting who they would and would not serve by virtue of setting the price differently for different customers. Here, there is no indication that JNRU has engaged in discriminatory pricing. Indeed, our supreme court has explained its holding in Foltz as “where a business is affected by the public interest and the legislature has not provided a procedure to assure fair and reasonable rates, the common law will supply the omission.” State ex rel. Indianapolis Water Co. v. Boone Circuit Court, 261 Ind. 583, 586, 307 N.E.2d 870, 872 .